top of page

Shockwafe Support / Firmware Upgrade

Firmware Upgrade

Shockwafe Wireless

​

Last Updated: May 30, 2025

SWW-system-min.png

What's New

FW 1.5 [IMPORTANT]

This update enhances bass and system performance.

Step-by-Step Installation Guide

Phase 1: Download and Upgrade Firmware
Method 1: Via Wi-Fi

1. Install the app and follow the in-app instructions to connect Shockwafe Wireless to Wi-Fi.

​

 

 

2. Download firmware upgrade:

  • Set the soundbar to any input source except Bluetooth or AirPlay.

  • Power on all speaker components.

  • Press the ⚙ SETUP button repeatedly until “FW CHECK” appears on the display. Press ENTER. If an update is available, a prompt will be displayed:

app-store-badge.png
google-play-badge.png
SWW support-Article-Firmware Upgrade-01.png

  • Press ENTER to start the download. It will run in the background. Press POWER to check progress. Do not unplug the soundbar from power.

SWW support-Article-Firmware Upgrade-02.png

💡 You can continue using wired sources (e.g. TV apps or HDMI devices) during the download, but Bluetooth and AirPlay are unavailable.

​⚠️ Ensure that the soundbar, subwoofers and surround speakers are all powered on and connected before starting a firmware upgrade.

Phase 1: Download and Upgrade Firmware (Method 2: Via USB)

Step 1. Preparing the USB Drive

  1. Prepare the USB drive

  2. Use a USB 2.0 / 3.0 drive from a reputable brand (32GB or smaller). Hard drives are not supported.

  3. Plug the USB drive into your PC / Mac. 

  4. Reformat the drive to FAT or FAT32. Other formats (e.g. exFAT or NTFS) are not supported. 

​

Recommended Drives: SanDisk 16GB Ultra | PNY Turbo 16GB/32GB

Windows

windows-fw-upgrade-02.jpg

Mac

mac-usb-drive-formatting-min.png

Click image to enlarge

Phase 2: Reset your System

Factory reset after each firmware upgrade for optimal performance. ​​

⚠️ All custom presets, input names, and calibration values will be reset. Screenshot your settings in the app first.

  • Power on Shockwafe Wireless. 

  • Press and hold the POWER button for 5 seconds, or until "SYSTEM RESET" appears.

  • The system will reset to factory settings, “REBOOT”, then switch to “TV eARC / ARC” input source.

SWW support-Article-Firmware Upgrade-09.png

Download

By clicking Agree, you are agreeing to the Terms and Conditions. This will take you to the firmware download page. 

Frequently asked questions

Shockwafe Wireless could not detect my USB drive. What should I do?

  1. Ensure your USB 2.0/3.0 drive is 32GB or smaller, formatted to FAT32/FAT. Click here for formatting instructions.

  2. Insert the drive only after switching to USB mode. 

  3. Re-insert the USB drive if it is already connected.

​

The firmware upgrade failed. What should I do?

  • Do not remove the USB drive or power off any Shockwafe Wireless component during the upgrade.

  • Your USB drive may be incompatible. Use a high-quality USB 2.0/3.0 drive under 32GB, formatted to FAT/FAT32. If available, try a different USB drive. 

  • The firmware file may be incomplete. Re-download it and copy a fresh version to the USB drive.

bottom of page