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DRAGON Support / Firmware Upgrade

Firmware Upgrade

Version 2.1 // Last Updated: Nov 6, 2023

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FW 2.1

Benefits and Improvements

  1. Optimize bass output.

  2. Improves HDMI and CEC communication for improved handshake between DRAGON, the TV and other connected devices.

Step-by-Step Installation Guide

A. Upgrade your System

Step 1. Preparing the USB Drive

A. Prepare a USB 3.0 drive with a capacity under 128GB.

B. Plug the USB drive into your PC / Mac.

C. Reformat the USB drive to “exFAT” format. Click here for instructions to reformat the drive. (Proper drive formatting is essential for DRAGON to recognize the firmware file.)

Recommended USB 3.0 Drives.
To purchase, click a drive below

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PC / MAC

B. Reset your System

After completing the firmware upgrade, perform a factory reset. 

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To restore all settings while retaining your Favorite 1 and 2 custom presets, input names and calibration values:

  1. Switch TV to HDMI eARC port.

  2. Switch DRAGON to HDMI 2/3/4. 

  3. Press HOME on your DRAGON remote to activate the On-Screen Display (OSD).

  4. Press ▶️ to navigate to the System tab.

  5. Press 🔽 to select “Restore Factory Settings”.

  6. Press ▶️ to select “Fav+Name+Room”. 

  7. Press ENTER to initiate factory reset.

  8. Wait for a few seconds. Press POWER to power on DRAGON.

 

Firmware upgrade completed.

Important:
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  • Do not remove the USB drive or power down DRAGON or any of its components during the firmware upgrade process. 

  • If DRAGON displays “FAIL 558XXXXX” during the firmware upgrade process, your USB drive is either not compatible or contains a firmware file that is incomplete. Here are the steps to resolve the issue:

    • Replace your USB drive with one that meets the specification (USB 3.0 drive with a capacity less than 128GB, formatted in FAT32/exFAT).

    • Download the firmware file again and upload it into the USB drive. Delete and upload a fresh copy of the firmware file into the USB drive. Ensure all components are powered on. Turn off Dragon, unplug the AC power supply from the main unit, insert the new USB drive, reconnect the power, and turn on Dragon. Upgrade should resume. Watch Video

Download

By clicking Agree, you are agreeing to the Terms and Conditions. This will take you to the firmware download page. 

Frequently asked questions

I am on FW2.0, can I upgrade directly to FW2.1?

Yes, you can upgrade your DRAGON directly to FW2.1. To ensure a smooth upgrade, please follow all instructions in our Installation Guide carefully. 

 

DRAGON could not detect my USB drive. What should I do?

  • Ensure your USB 2.0/3.0 drive has a capacity of less than 128GB, and is formatted to FAT32/exFAT. Click here for instructions to format the USB drive.

  • Power on DRAGON, and switch to USB mode before plugging in the USB drive. DRAGON will only detect the USB drive when in USB mode.

  • If the USB drive is already connected to DRAGON, follow these instructions:

    • With DRAGON powered ON, press HOME on your remote control.

    • “AUDIO OSD” will appear on the main unit display. Press ▶️ repeatedly until “SYSTEM OSD” appears.

    • Press 🔽 repeatedly until “FW VER X.XX” appears on the main unit display. 

    • Press ▶️ once. The display will show “FW UPGRADE. PRESS ENTER TO CONTINUE”.

    • Press ENTER to begin the firmware upgrade. 

 

If the DRAGON displays “FAIL 558XXXXX”, what should I do?
Your USB drive is either not compatible, or contains a firmware file that is damaged.

  • Replace your USB drive with another that meets the specification (USB 2.0/3.0 drive with less than 128GB capacity, formatted to FAT32/exFAT).

  • Download the firmware file from our website again. Delete and upload a fresh copy of the firmware file into the USB drive.

  • Ensure all components are powered on. Turn off Dragon, unplug the AC power supply from the main unit, insert the new USB drive, reconnect the power, and turn on Dragon. Upgrade should resume. Watch Video

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